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Welcome to my blog, which was once a mailing list of the same name and is still generated by mail. Please reply via the "comment" links.

Always interested in offers/projects/new ideas. Eclectic experience in fields like: numerical computing; Python web; Java enterprise; functional languages; GPGPU; SQL databases; etc. Based in Santiago, Chile; telecommute worldwide. CV; email.

Personal Projects

Lepl parser for Python.

Colorless Green.

Photography around Santiago.

SVG experiment.

Professional Portfolio

Calibration of seismometers.

Data access via web services.

Cache rewrite.

Extending OpenSSH.

C-ORM: docs, API.

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© 2006-2015 Andrew Cooke (site) / post authors (content).

"Talk To Me" Button

From: "andrew cooke" <andrew@...>

Date: Tue, 24 Jan 2006 11:41:43 -0300 (CLST)

Listening to a radio ad here in Tucson, I heard some company pushing their
web site.  And at one point they mentioned a "talk to me" button.  I don't
know if it uses VOIP or old phones, but what a good idea!

IIRC the site is used by people to sign up for insurance.  So people using
it are valuable customers.  The "talk to me" button does two things:

 - makes sure those customers aren't lost when they become confused
   or frustrated with the web interface

 - encourages more people to start on the web site, entering basic data
   and so *reducing* time spent on a call

Presumably phone operators have a parallel interface and simply take over
from wherever the customer has reached, asking for more information as
approrpiate.

Andrew

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