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American Airlines fires AA.com designer for reaching out to customer

From: andrew cooke <andrew@...>

Date: Wed, 18 Nov 2009 06:44:18 -0300

http://dustincurtis.com/incompetence.html

I found the comments here - http://www.metafilter.com/86740 -
disappointing.  Almost everyone is in a hurry to point out how the
employee should have expected this.  Maybe they're right.  But the
impression you get from reading post after post saying the same thing
is not only that the poster should have expected to be fired, or that
AA had a legal case, but that AA were morally right to fire him.

They clearly were not.  The email is pretty good at explaining exactly
what the issues are, and made AA look good.  To fire the guy after he
helped them is simply unfair.

But back to Mefi.  Why are so many people so eager to explain the
stupidity of big companies?  The most generous explanation I can find
is that it's "cool" to show how experienced / world-weary you are, by
posting such comments.  The less generous explanation is that the
world - or the USA, or Mefi, at least - is full of people who are so
accustomed to be treated unfairly that they have lost all idea of what
natural justice is.

Andrew

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